FAQ's

 

Frequently Asked Questions (FAQ)

1. General Information

  • What is ArtHubAtelier?
    ArtHubAtelier is a family-run business specializing in handcrafted Moroccan furniture, tiles, and decor items made from authentic materials like ceramic, mosaic, brass, and copper.

  • Where are your products made?
    All products are handcrafted by skilled artisans in Fez, Morocco, using traditional techniques.

  • Do you have a physical store?
    Yes, our store is located at N°9 HAY AROURAT AIN NOKBI, FES, MOROCCO.

2. Orders & Payment

  • What payment methods do you accept?
    We accept major credit/debit cards, PayPal, and other secure online payment options.

  • Can I cancel my order after placing it?
    Orders can be canceled within 24 hours of purchase. After this period, processing begins, and cancellations may not be possible.

  • How do I track my order?
    Once your order is shipped, you will receive a tracking number via email.

3. Shipping & Delivery

  • Where do you ship?
    We ship worldwide. Shipping fees and delivery times vary based on location.

  • How long does shipping take?

    • Worldwide: 3-10 business days

  • Do you provide express shipping?
    Yes, expedited shipping options are available at checkout.

  • Are there additional customs fees?
    Depending on your country, additional import duties or taxes may apply.

4. Returns & Exchanges

  • What is your return policy?

    • You can return items within 14 days of receipt.

    • The product must be unused and in its original condition.

    • Buyers are responsible for return shipping costs.

  • Do you accept exchanges?
    Yes, exchanges are available for defective or damaged items.

  • What if my order arrives damaged?
    If your item arrives damaged, please contact us with photos of the product and packaging within 48 hours.

5. Product Information & Care

  • Are all products handmade?
    Yes, each item is handcrafted, making every piece unique.

  • How do I care for my products?

    • Ceramic sinks: Avoid harsh cleaners; use mild soap and a soft cloth.

    • Tiles: Regular cleaning with water and mild detergent.

    • Fountains: Clean regularly, remove algae buildup, and maintain the pump.

6. Custom Orders

  • Can I request a custom design?
    Yes, we accept custom orders! Contact us with your design ideas, and we will work with you to create a personalized piece.

  • How long do custom orders take?
    Custom items typically take 3-6 weeks, depending on complexity.

7. Contact & Support

  • How can I contact customer support?

    • Email: arthubatelier@gmail.com

    • Phone: +212 6 93 86 31 65 

    • Social Media: Facebook, Instagram, Pinterest

For further assistance, feel free to reach out to our support team. We are happy to help!